Due to hygiene concerns we generally do not provide a refund or replacement if you simply change your mind about our products. Under the Australian Consumer Law, you are only entitled to a refund or replacement for a major problem with a product covered by consumer guarantees.
The World Health Organisation recommends that people always consult local authorities on recommended practices in their area. If there is widespread community transmission, and especially in settings where physical distancing cannot be maintained, governments should encourage the general public to wear a fabric mask. WHO also provides details on the composition of a fabric mask and how to safely wear one.
The virus can spread from person to person through: close contact with an infectious person (including in the 24 hours before they started showing symptoms); contact with droplets from an infected person's cough or sneeze; touching objects or surfaces (like doorknobs or tables) that have cough or sneeze droplets from an infected person, and then touching your mouth or face.
Firstly, COVID-19 and influenza viruses have a similar disease presentation. That is, they both cause respiratory disease, which presents as a wide range of illness from asymptomatic or mild through to severe disease and death.
Secondly, both viruses are transmitted by contact, droplets and fomites. As a result, the same public health measures, such as hand hygiene and good respiratory etiquette (coughing into your elbow or into a tissue and immediately disposing of the tissue), are important actions all can take to prevent infection.
Wash fabric masks in soap or detergent and preferably hot water (at least 60 degrees) once a day. Please not to remove replacable PM2.5 filters first as they are not washable. Make sure you have your own mask and do not share it with others.
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